How do I complain to the ombudsman about PPI?

How do I complain to the ombudsman about PPI?

You’ll need to bring your complaint to us within six months of getting the business’s answer. You can do this is over the phone on 0800 121 6222. Or you can complete our online complaint form or fill out our PDF form and post or email it to us.

How long does a PPI claim take with the financial Ombudsman?

We’re able to give some people an answer within 3 months, but for most, it’s still likely to take us longer than 90 days to give an answer about a PPI complaint. Other types of cases will take longer than 90 days, we’ll write to the customer and business to let them know how long it will take.

Can the Ombudsman get you compensation?

A mistake can affect your customer practically or emotionally, as well as financially. For this reason, we can award fair compensation to recognise other types of non-financial impact or loss, for any of the following: distress.

What is a PPI complaint?

PPI is a type of insurance that was sold with loans, credit cards, mortgages and other types of credit, like car finance or catalogue accounts. For example, if you had PPI and then couldn’t work because you were ill or made redundant, you could have made a claim.

When should I go to the Financial Ombudsman?

If you have a problem with a regulated financial company that the firm won’t resolve, you can complain to the Financial Ombudsman Service. It’s a free dispute resolution service, which can order firms to pay you compensation.

When can the Financial Ombudsman consider a complaint?

We can consider complaints brought to us after the 6-month time limit if the consumer missed the deadline due to exceptional circumstances. We will expect to see evidence that the consumer was affected by circumstances that were exceptional – and that those circumstances caused the delay.

Can the Financial Ombudsman get your money back?

If we find you’ve been treated unfairly, we’ll ask the business to put things right. It will depend on the nature and type of complaint but it might include, for example, asking a business to refund a disputed transaction and consider its effect on you and your account, including interest and charges.

How do I ask for compensation for inconvenience?

Make it clear that you’re looking for compensation – but don’t specify exactly what you want. End the letter asking for ‘a meaningful and substantial gesture of goodwill’. You don’t want to underestimate the value of your claim. Leave it up to the company and you might be pleasantly surprised.