What is uccx scripting?

Unified CCX provides an ability for developers to program the business logic of how to handle a Voice Call or an Http Contact (Web Action performed by a user) by the engine. The scripting involves building the business workflow using a proprietary domain specific programming tool, the Unified CCX Editor.

What is Cucm UCCX?

Cisco UC (Unified Communication) family has many members – CUCM (CallManager), Unity, UCCX (IPCC Express), CER, CUPS, etc. UCCX (Unified Contact Center Express) is also known as IPCC Express or CRS (Customer Response System). The installation process is very similar to CUCM.

How do I download the UCCX script editor?

Download Cisco Unified CCX Editor Installer for Windows

  1. From the Cisco Unified CCX Administration menu bar, choose Tools > Plug-ins.
  2. Click the Cisco Unified CCX Editor Installer for Windows hyperlink.
  3. Click Download and execute the Cisco Unified CCX Editor installer.

How do you integrate Cucm with UCCX?

UCCX side:

  1. Configure IP of CUCM and AXL admin on UCCX. Go to UCCX webpage.
  2. Accept Demo License. Click Next to accept 60 days Premium demo license.
  3. Component Activation.
  4. Cisco Unified CM Configuration on UCCX.
  5. Language Settings.
  6. Select Admin user for UCCX.
  7. Result page.

What is the difference between Ucce and PCCE?

What is the difference between Cisco UCCE and PCCE? Technically, they are the same solution. however PCCE is pre-packaged to reduce the deployment time and complexity of the design. It supports less agents.

What does Ucce mean?

UCCE

Acronym Definition
UCCE University of California Cooperative Extension
UCCE Unified Contact Center Enterprise
UCCE Unified Contact Center Enterprise (Cisco)
UCCE University Consortium for Catholic Education

What is JTAPI user in UCCX?

UCCX opens connection to CTI Manager for both JTAPI and RMCM user. This logical connection is called provider. P1 JTAPI call events are the call events for Provider 1 (P1), which is known as the JTAPI provider. The JTAPI provider observes calls on CTI Route Points and Ports.

What is JTAPI in UCCX?

JTAPI stands for Java Telephony API. It is a protocol for communicating with phone systems. Cisco Unified Call Manager, or CUCM, exposes call control of phones and other telephony devices via JTAPI. This enables custom applications to monitor and control Cisco phones.

What is Ucce and UCCX?

What is the difference between UCCE and UCCX? UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.

What is Ucce in Cisco?

Cisco’s Unified Contact Center Enterprise helps deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Comprehensive reporting gives the business intelligence needed to optimize contact center’s performance. …

What is Ucce used for?

Cisco Unified Contact Center Enterprise allows you to smoothly integrate inbound and outbound voice applications with Internet applications such as real-time chat, web collaboration, and e-mail.

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